At Emplifi, we believe all companies should be able to show genuine empathy toward their customers and gain the insights needed to meet fast-changing expectations. After graduating, I worked in Marketing at Penguin Books then moved to a Supply Chain role at Safeway which led to a position at Colgate Palmolive. As you know, customers expect more from your business. We know that creating happy and healthy working environments result in great customer service. Ticket: Free. She is an experienced senior leader, with a proven track record in the financial services sector which spans over 20 years. His focus is on high performance, innovative ways of working and culture building. When: 12-14 July 2022. As a leading customer engagement platform that powers experiences between consumers and 1,000+ brands in 50+ countries, Braze has exclusive insight into the marketing and technology landscape. Join your peers in-person or online for 2-days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology. Therefore my journey to date has been varied and diverse, working in the Ministry of Agriculture dealing with the foot and mouth crisis, to visiting abattoirs in North Yorkshire to see our cooked meats before they hit the supermarket shelves, to having a deep knowledge of possible shower gel allergens and to the current day, where I love working on the Pilgrims ready meals, sausages & snacks range. Actionable, real-life consumer insights that go beyond claimed behaviour excite me, as they are the key to creating truly unique ClientExperiences. These events offer you amazing opportunities, including networking with other experts in your field of work. In addition, Ian was previously the Global Senior Vice President of Support and Customer Services at Epicor Software Corp., a major software provider, where he had responsibility for all the companys customer service operations world-wide. DigiMarCon Texas is the Premier Digital Marketing, Media and Advertising Conference & Exhibition for Business and Marketing Professionals in Texas held annually in Dallas, Texas, USA. Intercoms modern customer communications platform enables businesses to build stronger customer relationships that drive growth and scale. Beehive is an award-winning customer experience and insight agency that helps executive decision makers listen to and understand their customers and prospects. Hands on management with strategic thinking and stakeholder influencing is as important to me as my analytical mind and a passion for hitting the numbers. EMC17 Keynote Speaker; EMC17 Panel Speakers; EMC18 September 14 - 15, 2022 . Published: 11 October 2021 Summary. DigiMarCon Silicon Valley is the Premier Digital Marketing, Media and Advertising Conference & Exhibition for Business and Marketing Professionals in Silicon Valley held annually in San Francisco, California, USA. I particularly excel in leading teams through change, whilst also balancing multiple priorities. He listens to, and understands, a clients customers and prospects and then communicates the conclusions clearly and succinctly, providing insights that drive informed decisions. He has also been a head of Business development department at United Airports Georgia. Craig is an accredited Lean Six Sigma Blackbelt with 10+ years in the water industry. Free PDF guide on how to convince stakeholders within your organization to invest in Customer Success. With nearly 10 years experience, his focus is SEO, product marketing, and B2B inbound strategy. I started my career in marketing, planning and driving growth for large corporate organisations across industries such as the motor trade, pharmacy and IT. Victor Antiu is the Marketing Manager at Custify. With a 20+ year career at DNB, Jan Thomas has held multiple roles at the intersection of tech and business. To do this, they must develop innovative strategies that keep abreast and indeed ahead of customer demands. Boston, MA. For more details visit https://digimarconflorida.com. September 20-21, 2022. He is also a published author and his new book When a Customer Wins, Nobody Loses is available on Amazon to help business leaders to create winning and memorable customer experiences. Ange is responsible for Governance and Compliance for Lloyd Banking Groups Cloud Enabled Business Transformation Programme. Ian is a recognised thought-leader and keynote speaker in customer service, customer experience and digital transformation topics. Join your peers in-person or online for 2-days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology. Passionate about tech and building trusted reputations for brands wherever they are in their journey. Prior to joining Mitsubishi Electric Lance spent time in multiple industries such as Finance, Insurance and Technology undertaking several leadership roles in operations and training. James supports diverse organisations to harness customer intelligence to drive smart, informed and plans of action that make a huge difference to their bottom line. Register and secure your seat today. 70% of successful growing businessessay that customer success is very importantto them. There will be keynotes, breakouts and other panels. Lokulus seamless, securely hosted and cloud-based technology, easily eliminates the most common customer service frustrations, delivering happy customers that keep coming back. Before joining Deutsche Bank, Ange worked as a Senior Manager at EY across Asia Pacific and EMEIA within the Financial Services Organisation focusing on Corporate Banking and Capital Markets transformation and business, technology and programme advisory. Our industry-leading solutions foster true omnichannel engagement, performing equally well cross all channels, on-premise and in the cloud. Learn how to maximize the open, reliable, and secure native cloud architecture of Verint applications across all touchpoints with customers. TECHSPO brings together some of the best developers, brands, marketers, technology providers, designers, innovators and evangelists looking to set the pace in our advanced world of technology. For more details visit https://digimarconmidsouth.com. Nicholas Brice is our Guest Editor and CEO of Soul Corporations. I then took a break to study for a degree in English Literature at University. Offering a combination of a uniquely talented, flexible, and scalable staffing pool, AI-based technology, and actionable intelligence, Simplr allows companies to immediately expand their customer service capacity and engage customers with speed, empathy, and precision. After 20 years in the insurance industry, I joined Fidelity in August 2020 to focus on our approach to supporting customers in vulnerable situations. Were living in the most transformational period that many of us will ever experience, where the voice of the customer and the experiential aspect of CX is more important than ever. Customers are playing an increasingly important strategic role in developing organisations services and products across channels, and the Voice of the Customer is critical to the development of customer engagement strategies. In his 7 years with National Express, Vinay has held positions as MD of their Accessible Transport and before that UK Customer and Digital Experience Director leading the Contact Centre and Digital Commerce teams to positively transform the perception of coach and bus travel through driving excellent service throughout the customer journey. Top keynotes, case studies, strategy sessions and networking. As Head of Emerging Technologies, he takes the lead on automating service inquiries through voice and chat, with the goal of increasing customer service efficiency and ensuring that high complexity and high-value interactions are handled with a human touch, always with an eye on leveraging technology platforms to improve user experience. Kasia is passionate about deep-tech and adding value to businesses through the implementationof AI. If you want to know more or withdraw your consent to all or some of the cookies, please refer to Oversee product adoption, customer lifecycles and usage, Define KPIs and assess your portfolios health, Identify renewal, growth and upsell opportunities, Increase efficiency and automate daily workflows, Take concrete action and always be a step ahead. Explore the role of human experience and technology as CX becomes increasingly driven by holistic, predictive and precise data solutions, and examining how data and analytics are integral to the CX programmes of the future. For more details visit https://digimarconpacificnorthwest.com. Yosh products include AI voice and text agents, visualsearch across numerous communication channels and over 100 languages. An experienced strategist with excellent knowledge of business management, strategy, brand and marketing. As Head of Contact Centre solutions for Wavenet, Johnathan Zemlik has built upon the ideas of Integrated and Unified Customer Experience understanding that a modern contact centre can be set-up in different ways. See why people keep coming back year after year to this must-attend event! Also, you will find out why it is motivating to share customer feedback internally and what are the best channels to do so. My role is to ensure the business can adapt to the new HNWI/ FS climate, where customer habits and expectations are rapidly evolving, by shaping the creation of innovative and value-driven Client Experiences. Prior to his appointment as the head of the Agency in early 2018, he served as a Founder/ Partner of SavvY Consulting and SavvY Education, which specializes in investor relationship, executive management, business development, coaching and leadership. The group is made up of several well-known car, home and pet insurance brands along with other insurance related brands such as Auto. She has a strong record of delivering results across all aspects of an organisation, leading to sustained growth and profitability. Strategies evolving around VOC and VOE are some of the most dynamic in the customer and employee engagement space. a jam-packed day of diverse content covering all aspects of customer engagement. She is also co-Chair of the Sky volunteer network TECHWomen, a network which champions women in technology, both in inspiring the next generation but also attracting and developing women in technology roles. 2022 Conference. For more details visit https://digimarconmidatlantic.com. Extending Benefits of the Verint Platform. June 08 - 09, 2023 (Brooklyn, NY) In-Person Be Well Conference Emotional, Physical & Financial Health and Wellbeing: Keeping Your Workforce Connected and Engaged June 28 - 30, 2023 (Minneapolis, MN) July 2023 In-Person Engaged @Work Employee Engagement and Experience July 11 - 12, 2023 (New York, NY) EARN CREDITS DigiMarCon Caribbean is the Premier Digital Marketing, Media and Advertising Conference & Exhibition for Business and Marketing Professionals in the Caribbean held annually in Miami, Florida, USA. Hundred of business leaders and CS professionals are expected to gather for this event in November 2022. Back in 2019, at the latest X4 summit, there were top speakers, including Michelle Obama and Arianna Huffington, founder, and CEO of Thrive Global. Hello - I am Nathan Sanders and I am the Ford of Europe Customer Relationship Centre manager. For more information, visit www.emplifi.io. DigiMarCon is your chance to experience a safe and intimate gathering with marketing leaders and professionals in a clean and hygienic environment. Join your peers in-person or online for 2-days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology. This list of the Top 10 Customer Experience conferences aims towards a similar end where we selected the best ones for your use. However, 2022 might be the year in which we make up for the lost time. With experience leading the customer experience for some of UKs fastest-growing businesses, Tom is an award-winning CX manager with a track record of driving efficiency and customer satisfaction. With Simplr's NOW CX solution, premium brands are eradicating customer neglect, turning browsers into buyers, and turning customers into fans. Register and secure your seat today. At Beehive Research, his passion for helping clients to make informed decisions about customer experience is the heart of what they do. I am a Consumer Relations Manager at Pilgrims Food Masters (formerly Kerry Foods) My career began in what was then the Ministry of Agriculture, Fisheries and Food. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Then bring your team and join us on the annual DigiMarCon Cruise the Digital Marketing, Media and Advertising Conference At Sea held onboard a Royal Caribbean Ship departing United States and sailing to ports in the Caribbean and back. What's on? Register and secure your seat today. DigiMarCon New England is the Premier Digital Marketing, Media and Advertising Conference & Exhibition for Business and Marketing Professionals in the New England region held annually in Boston, Massachusetts, USA. Register and secure your seat today. DigiMarCon Great Lakes is the Premier Digital Marketing, Media and Advertising Conference & Exhibition for Business and Marketing Professionals in the Great Lakes region held annually in Detroit, Michigan, USA. The pace of change continues to accelerate. Sign up for updates if you are interested in attending the X4 The Experience MGMT summit in 2022. DigiMarCon South Atlantic is the Premier Digital Marketing, Media and Advertising Conference & Exhibition for Business and Marketing Professionals in the South Atlantic United States held annually in Charlotte, North Carolina. When hes not trying to fix websites and automate processes, hes traveling and sailing around the world. Register and secure your seat today. This stream will teach you how to do just that. We have an outstanding team of customer-obsessed employees around the world and an enviable portfolio of the worlds most recognizable brands that rely on Emplifi to provide their customers with outstanding experiences at every touchpoint. This one-day event is the most well-known European customer engagement conference. Join your peers in-person or online for 2-days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology. This stream explores how by harnessing innovation at the core of your organisation, you can form a winning strategy that will ultimately allow you to gain a competitive advantage. Jamies expertise spans Offer, Marketing, CX Platforms, Professional Services and Delivery. 7. Current topics include omni-channel design, proactive, low effort customer experience, social customer service and customer hubs. Across the topic of customer engagement, our team heard 3 key insights from the thought leaders at DigIn. Adam has been at the club for 9 years, including a period as Interim-CCO, having previously worked at Mitchell's & Butlers - specialising in Marketing plus spending time across the Technology, Finance, Operations and HR departments. Also, its great to create new connections for future ventures. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. Are you a Marketing Professional and need to get away and take a break? Kantar is the worlds leading data, insights and consulting company. Brandie was recently named as one of the top 15 BAME high fliers in travel and tourism industry, and was a finalist at the Black British Business Awards, Senior Leader, Consumer and Luxury 2020. Description: Showcases the latest tools, products and solutions for customer experience and support as well as advancements and developing strategies in telecommunications, blockchain, cyber and smart security solutions, and many other key factors in managing a call center or customer engagement business or department Wednesday 17th April 2024 harnessing the power of our people After 2023 saw the industry's largest event of its kind welcome over 1000 attendees to The Brewery, London. Be prepared to be inspired, amazed and educated on how these evolving technologies will impact your business for greater growth. For more details about upcoming DigiMarCon Conferences and Exhibitions worldwide visit https://digimarcon.com. Been at Ford 27 years holding 13 different positions within this time.I am married with three children, 6, 15 and 17.I enjoy watching all sports and play golf when time allows. We are very excited to define the future of engagement on 17th April 2024 at the 11th edition of the Employee Engagement Summit. With the contact centre space providing a significant, growing opportunity for customer experience, these touchpoints provide a powerful tool to transform the success of a brand in todays digital world. Paul has spent his career helping premium brands engage with their customers better, to drive business growth. Hear from some of the most audacious and thought provoking speakers in the digital marketing, media and advertising industry. Learn and interact from others in different roles, companies and expertise to help make your next key decision. This event is for contact center and customer service professionals. This includes consulting and most recently at a FTSE250 Merchant Bank, Close Brothers. CX Live: Voice of the Customer Online Event, 15-16 February Participation Fee: Free The CX Live Event aims to enhance customer satisfaction and loyalty by understanding and meeting customer needs.
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