Stones fell out of my first ring but Italo replaced it quickly. * Use the code to redeem the offer. Then I asked for a refund and they will not give a refund unless it has never been worn and in the original condition never washed. Their teams are in China and that's where their items are manufactured. PLEASE DON'T fall for their line of a 30 day return policy! I bought the anniversary band with blue stones on the side and it is stunning. They are in broken English. Overall, their items are fine, but not worth the $100s they charge. It is very disappointing as I took very good care of the ring, never wearing it to bed or even showering. Easy 60-Day Returns & Exchange. (Italo Jewelry is responsible for return postage fees and replacement fees), Limited Coverage Return & Exchange Policy: JavaScript seems to be disabled in your browser. Our dedicated Quality Assurance Team inspects every item before shipment to ensure that you receive a high quality piece. My fault. Please note that Packages returned without consent will not be accepted. buyers beware,i cancelled an order ten days ago and still waiting for the refund they said they had issued.most of the time they wont even answer your e mails shocking customer service.Never again.I only ordered from them as i saw it sponsored on a luxury fashion blog on you tube ,probably leave them a scathing reveiw as well.If i dont hear from them in the next couple of days will have to get pay pal involved. For any questions, please feel free to contact us. But it is exquisite and classy sheic . They won't answer me back and don't want to go past my 30 days. Here are 8 tips for writing great reviews. Based on our in-depth Italo Jewelry review, when compared to its competitors, Italo Jewelry is a mid-range performing brand within its category. I came in with an idea for designs, and they helped me figure out exactly what it was that i wanted. 3 days ago Shop See all SOLITAIRE THREE STONE BRIDAL SET (4.33 CT. Italo Jewelry is making unique, luxurious, and romantic fine jewelry designs that you can connect with. I'm so in love with it I can't wait to order more pieces from them! The packaging was absolutely stunning! I contacted Italo for a return authorisation. Once youve set up your US or UK shipping address and clicked through a cash-back website, youre ready to make your Italo Jewelry purchase. Unique design, affordable price, so that each ring has a soul. * Cannot be used in conjunction with any other offers. Please consult our customer service staff before purchase, and they will give you detailed answers. Backed by the National Science Foundation, https://www.sitejabber.com/faq/italojewelry.com/what-is-your-return-policy-should-i-be-dissatisfied-with-my-purchase-where-are-you-located-1#149132, https://www.sitejabber.com/faq/italojewelry.com/what-is-your-return-policy-should-i-be-dissatisfied-with-my-purchase-where-are-you-located-1#106984, https://www.sitejabber.com/faq/italojewelry.com/what-is-your-return-policy-should-i-be-dissatisfied-with-my-purchase-where-are-you-located-1#103579, Describe how to return the jewelry for refund. Your discount will be applied and you can continue to enter payment and shipping details to pay for your items. Absolute criminals. Shipping time depends on the shipping method selected at checkout. Use the code and get 5 selected bands for $350 at Italo Jewelry. Located in china! Triple Row Eternity Asscher Wedding Band (7.55 CT. If Italo Jewelry doesnt ship to your country, then you need to ship your items to a US/UK package forwarder wholl then ship your package to your international location. * Cannot be used in conjunction with any other offers. TSG Commerce, Inc. in association with USA TODAY, a division of Gannett Satellite Information Network, LLC. Tracking your delivery when shopping from US/UK is very easy with MyUS. This company has the worst customer service. +4 colors/patterns AINUOSHI Engagement Ring, 3 Carat Cushion/ Round/ Asscher/ Princess Cut Cubic Zirconia Solitaire, Sterling Silver 925, Wedding Anniversary, Jewelry Box Packed 545 $3599 Save 5% with coupon (some sizes/colors) Then, I had to insist that they give me the return option for both rings - they asked images of both ring sets. Use the code and get 20% off your order at Italo Jewelry. 1. eBay: This is a great option because almost all sellers on eBay ship to freight forwarders and many even ship internationally. your product looks really nice on your site. I realize we did not spend a fortune for this ring, but one would expect it to last longer than 2 months. * Available while stock lasts. Nov the 2nd, My experience with italo Jewelry was fantastic! Sun.-Fri. 19:00 (7:00 PM) EDT- 7:00 (7:00 AM) EDT. I tried to contact customer services to get a refund and they kept sending me automated responses saying thank you, its your problem and please let me know if i can help you again. Hello there! $118.96 $139.95 ETERNITY CREATED WHITE SAPPHIRE WEDDING BAND (2.22 CT. 1 is horrible, cloudy stones and obviously fake. All customized items, including customized size, engraved, customized color, are not returnable or exchangeable unless defective. Use the code and get $50 off orders over $200 at Italo Jewelry. TW. I have put a claim into my credit card but I did it though PayPal so it was doubly difficult to deal with this situation. Now they are refusing to give me my money back and claim it was a custom item. One-Year Warranty. The first time I purchased (which we all give them grace) they said my order was backordered. My direct phone is 646-467-4300. Italo offered me yet another option just to make sure I was satisfied and I went ahead and was able to exchange it. Then spent more on the packaging then the items themselves. You can't track your item until it gets in the United States so you really don't know if it's a scam or not until it's being delivered. Get answers from the Italo Jewelry staff and other customers. Coupons for Italo Jewelry were last updated: 30th May 2023. A straightforward supply chain that delivers stunning jewelry straight from their production floor. Same with chat. I ordered beginning of December and received January 6.1 of the 3 rings were missing I also asked for engraving and paid extra? Thank you. Dont hesitate to purchase from these guys if youre looking for an inexpensive beautiful piece. Same thing happened with the second ring. I emailed videos of both defective rings and asked for my money back as I cant wear them. Positive reviews are posted by Italo "company" in broken english. The plating of some sort is coming off the bottom of the bands. JavaScript seems to be disabled in your browser. The time frame for return & exchange must not exceed 60 days from when the original order was received. I highly recommend Italo Jewelry. In this post, well show you a simple process to get any item from Italo Jewelry or any other USA/UK store shipped to your location, in any country worldwide. I absolutely love my ring! All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way. I got my ring 8 days ago- ABSOLUTELY LOVE IT but I had a tiny stone fall out today. USA TODAY Coupons are here to help you stretch your money a little bit further. I emailed a video of the defective ring and asked for my money back and they offered to send me a replacement ring which I accepted and received at the end of December then 2 weeks later 2 stones fell out. Find out how we combat fake reviews. When we receive your return, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund. * Limited time only. By continuing to use USA TODAY Coupons you also agree to the use of these technologies. * Offer is subject to change or cancellation at any time. I was recommended to check out italo jewelry by my sister mother in law. This could range from 2 days to a couple of weeks. (Customer is responsible for return postage fees and replacement postage fees. I received a ring in November 2022 and 2 weeks later more than half the stones fell out. Both are very sparkly and look real. I want my item or my money back. Luckily I paid through PP and they took my side. WHAT A CROCK OF BS THEY ARE. Use the code and save 20% on your order at Italo Jewelry. To return, i have to pay postage and will only receive a partial refund since the item is technically not defective, I just dont like it. I've bought 5 pieces from them, and all items, save one, was perfect! * Use the code and to redeem the offer. Italo Jewelrys warehouse is located in California, United States. Good website, good price.terrible product. If the item does not fit or you don't love it and you want to return it they will provide you the return address. "Customer service" also delays responses by weeks or don't respond at all. You can also request them to take detailed photos of your purchases to make sure Italo Jewelry shipped the correct items. The gorgeous settings are nicer than anything I could find at any jewelers so do not hesitate to buy. When you make a purchase USA TODAY may earn a commission. 5650 Grace Pl Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Ebates is the most popular cash-back service in the United States plus they gift you $10 in bonus cash after completing your first purchase! None of the items are as described. I have purchased 3 items from this company. My email is barbara.stein@angara.com. They responded to questions and requests quickly and were very helpful. The advanced detailing is classy and makes it look more fashionable. 4. Where do i mail the ring for an exchange for a smaller size?? ), Italo Curve Created White Sapphire Wedding Band. Stones are huge and look tacky. +86 17782813572 +1 (864)713-0791 Sun.-Fri. 21:00 (9:00 PM) EDT-19:30 (7:30 PM) EDT Write To Us: Area B Room 12308 23rd Floor Unit 1 Building 1 Huaqi International Plaza, 99 Chang'an Middle Road Yanta District, Xi'an, Shaanxi, China. Here are 6 frequently asked questions regarding shipping cost, shipping time, and returns when you want to order from Italo Jewelry and use MyUS to forward the package to you: The answer is it depends on the weight of your order and where youre shipping it to. Simply copy the code that is presented to you. If you have any questions, comments or suggestions, feel free to contact us or email us at, Kind Note: To avoid waiting, please check out our. So buyer bewarethis is a company from China and they are wicked awful to deal with. In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), they currently only have an online store. Use the code and get $10 off any order at Italo Jewelry. If youre on a mobile then it is just as easy to find the discount code box you need. Time to update my jewelry wardrobeThank you Italo! I absolutely love my rings. That is why Italo Jewelry was established: high-quality, one-of-a-kind designs at an affordable price. 1 review US Feb 15, 2023 Great customer service and beautiful rings I bought the anniversary band with blue stones on the side and it is stunning. Ordered 2 months ago & still have not received product. Gems come out easily on multiple items. * Cannot be used in conjunction with any other offers. I've had better for cheaper! E-mail us at service@italojewelry.com, our customer service will approve your request and provided our return/exchange address. Always check visit USA TODAY Coupons for the latest money-saving discount codes and deals at Italo Jewelry before you finish your purchase. It took a while to receive the rings mainly because of my counties customs clearance, but OMG was it worth the wait! Follow these steps below to save money on your next purchase. Italo Jewelry will give you an unprecedented experience of jewelries. From your customer account on their website, youll be able to provide details of your order in the Incoming Packages tab. Once I returned them and had a receipt (that we sent to them) weeks later they have not refunded me my money! The piece is gorgeous and it goes well with the other rings I wear. The buyer will be responsible for the return shipping cost. Customized items, including customized size, engraved, customized color, customized stone cut, customized stone size, are not returnable. Product quality is just okay, and the prices, return policy/process, and customer service are all horrible. Note that there are personal shopper services that can help you buy from any store, including Italo Jewelry, even if they block or dont ship to freight forwarders. Italo Jewelry Inc Use the code and get $105 off orders over $280 at Italo Jewelry. * Use the code to redeem the offer. I contacted Italo who said I could send it to them WITH $40 and they would take care of it? Send them back the items in brand new condition, rings with tags attached and original packaging. TW. We believe in delivering excellent customer service, and will do everything possible to satisfy our customers. Their customer service is horrible. Italo Jewelry should meet or exceed any expectations. My credit card company had to reimburse my money in a dispute because Italo was unresponsive in communications with me and my credit card company in returning money for an item they never sent but charged for. Exclusive 45% OFF Italo Jewelry Discount: Save Up To 45% On Selected Orders Verified Redeem Offer See Details Italo Jewlery offers high quality and unique designs of jewlery, including engagement rings, wedding rings, bridal sets, wedding sets,and much more. Generally, it is present on the checkout form. 5650 Grace Pl (Italo Jewelry is responsible for return postage fees and replacement fees), (Customer is responsible for return postage fees and replacement postage fees. Italo Jewelry ranks 146th among Engagement Rings sites.
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