Make sure the feed roller and especially the green drive rollers are clean and in good condition. . Also the Dealer4 design and manufacturing team is continually making design improvements extending the life of wear parts (the rubber rollers in particular). Either put on the cotton glove and moisten a finger or moisten a corner of the terrycloth towel or cloth. Secure fit with enough space for accessories. Bridge_Composer_Instructions Both the dealing machine file (*.PBN) and the hand record file (*.PDF) should be stored in the . Examine the image to see if the card appears sharp and clear. This error may occur infrequently when performing the Auto Setup process, or on entering Maintenance mode, and no corrective action is required. Get a 3mm allen wrench and adjust the rear board adjust knob as shown on pages 30-31 of the Maintenance Adjusting and Cleaning manual (get this manual from dealer4.com, Support tab, Manuals). Most commonly cards can be dealt to a board with the wrong number. If it has been a long time since your machine was last serviced, check to see if your rubber rollers are worn out. My desk with boards, cards, and the Playbridge Dealer4 machine. When the green rollers are turning, are the lower rollers no longer in contact with the upper rollers? Cleaning instructions are provided on the Care & Cleaning page of this web site. Often dust and dirt accumulate here and block the sensor. closest club using Dealer4 is Camberley BC in Surrey Every one of these clubs uses a dealing machine to prepare hands and hand records for all pair games. Download the latest operating software and machine firmware from the dealer4.com web site. Time of dealing 1 board: - 6 seconds Dealing capability: - 250 boards per hour Card dimensions: - max: 91.0mm x 59.0mm min: 85.0mm x 54.0mm Dimension: - 375mm x 175mm x 160mm Weight: - 7.5kg Power usage: - average during dealing 20W . 10+ inches (.25m), and set the PlayBridge Dealer4 machine back against the keyboard. If the board is fitted correctly but this error still appears it means that the Board Switch sensor is not detecting the board, which usually has 1 of 3 causes as discussed below. Ask your bridge clubs most computer-savvy person to try it and see if they can spot something that is causing the problem. 203.159.95.150 You should stand up or sit with the machine facing you the same as when you make boards. More thorough cleaning can be done using a Q-tip moistened with Isopropyl alcohol, taking care to dry the photo sensor afterwards with the dry end of a Q-tip. Your IP: You can dry them with a dry section of the towel to speed this up. Please note, however, that, required to generate boards, analyze and print hand records - but the dealing process itself can now be. Best way to securely store and travel with your PlayBridge Dealer4. The software controls the machine and allows board information generation, storing and printing. Using stainless steel as the main chassis material provides a robust and streamlined appearance. Common causes of Card Feeding Errors and slow dealing, and their solutions, are as follows: Please see the Maintenance Adjusting and Cleaning Manual on the Dealer4.com web site, Support tab, for more information. A quote can . There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Either way, check that the card feed gap is sized to let just one card through, and is tight enough that two cards cant get in at the same time. The inside of the machine collects card dust too. Double Dummy. The software controls the machine and allows board information generation, storing and printing. Remove the grime, dust and oils from the rubber rollers using the alcohol-moistened glove or cloth. This adds about two seconds to each deal. Contact your nearest Service Center to arrange to have your machine serviced. One Dealer4 customer suggested wiping the cards down occasionally with an anti-static cloth and provided this link: Confirm that the USB cable is plugged in with the correct orientation and fully inserted into the Dealer4. https://www.bhphotovideo.com/c/product/24592-REG/Ilford_1203547_Antistaticum_Anti_Static_Cloth.html, Dealer4+ model with front display (allows dealing without a computer connected), Thicker pocket dividers (improves how well the cards drop into open-up boards), Board support plate with front adjuster (minimizes sliding of cards between board pockets), Improved rubber feed roller and internal rollers (longer wear and more chemically resistant), Improved design board guides (more rugged), Bar code board number labels for plastic open-up boards (reduces errors), Cleaning kit (includes all supplies and instructions), Excess error messages when dealing (the desired performance is 0-1 errors per 32 board set), Slower than normal dealing time (more than ~1 second slower than the standard 5.5-6.0 seconds), Clean the machine, concentrating on the following items in order of importance: feed roller(s), 8 green driving rollers, 5 (not 4) sets of photo sensors (next to the green rollers), camera lens. It sometimes happens that the Power port can be damaged by moving the machine, or by the cable being inserted the wrong way, or by the cable being bumped or yanked. This problem occurs due to some electrical connection problem in the Dealer4, the cables, power supply, or the computer. Turn the knob CLOCKWISE to increase the clearance. In particular, there are optical devices called photointerruptors that watch the cards go by so the software knows where the cards are in their travels through the machine. ). Keep this in mind when ordering. Company: Photo: Details: Web site: Dealer4 (Migration Path) Popular dealing machine used in many Australian and overseas brige clubs. Constructed to provide long and reliable operation, with a stainless steel chassis, direct drive brushless motors, powerful 200MHz DSP processor and full control of card movement to eliminate the production of inaccurate boards. Rollers still damp with alcohol will damage your cards. BridgeBee. Dealer4 comes with Windows 2K/Windows XP/ Windows Vista/7/8 compatible software. the black knob on the front of the machine, is not set too tight against the cards, causing resistance that makes it difficult for the cards to feed. The error may also produce strange numbers in boards dealt and error numbers, which result from corrupted FRAM memory on the main circuit board. Very high use machines may need the underside of the upper sensor cleaned in addition to the lower sensor. Turn the feed roller by hand. This will add about two seconds to each deal but can sometimes help with this problem, especially when dealing newer plastic cards. Detailed instructions with illustrations are also contained in the Maintenance Adjusting and Cleaning Manual v1.1 on the Dealer4 .com web site, Support tab, Manuals. 3. On the Maintenance screen, turn on Camera Power and Camera LEDs, then click on Capture and Show Card. Instructions for cleaning are on this web site, and there is also information in the manuals on dealer4.com and at playbridgedealer4.com. A possible workaround is to disable the Board Switch, which would then allow the dealing of cards into transparent boards or when the Board Switch is not working properly. This problem is rare, but sometimes happens with newer plastic cards until they get some use and get a little dirty, and it can also happen with any cards rarely. Some of these machines have dealt more than 500,000 boards. Please see the Maintenance Adjusting and Cleaning Manual on the Dealer4.com web site, Support tab, for more information. Keep the glove or towel lightly moistened with alcohol at all times, but not dripping. the lens barrel is secure when you grasp and gently try to move it). Manufacturers Warranty: If you maintain the machine as outlined in the Maintenance Manual, any necessary repairs that may occur within 5 years of the date of purchase or 50,000 deals, whichever comes first, they will be handled by the manufacturer. This message appears when the Read menu is incorrectly selected instead of the Deal menu. This should take no more than a few minutes. A new model of our machine - Dealer4+. What to do? The ACBL and I have never gotten along well since. Inserting the power plug into the Dealer4 when the power supply is on may cause small sparks near the connector, which can leave some burns on the connector, in the worst case causing problems with the power connection. For use with the Dealer4 Dealing machine ONLY; . Special: Carrying Case + 36 Decks Of Cards + 36 Royal Boards, Club Special- Case + 36 Cards + 36 Imperial Boards, New - 2022 Convention Cards Form SS1 (100), All-Plastic ACBL Bridge Playing Cards - 12 Cellophane Wrapped Decks, Insights on Bridge Book 3: Bid, Play, and Defend. Cloudflare Ray ID: 7d64b4347bc63f4a Perhaps the set screw is loose or someone has fooled with it. The third possible cause is that the plastic boards are too translucent, so the board sensor that detects when a board is inserted does not detect the board. Any advice as to which product is better would be appreciated. If any mistakes are detected it is reported to the operator. Primarily designed to be used with plastic Dealing Boards and whilst we recommend the use of these boards as the simplest and fastest way of preparing boards, we are aware the many clubs have stocks of usable closed boards or wallets. Dealer 4 is constructed to provide long and reliable operation. Allow enough time so youre not rushed. First, check where the boards are too tight when you first start to insert the board, or just for the last bit when the board is mostly inserted, or just on the right, or on the left. The feed roller(s) are the ones that sit in the card feed hopper beneath the stack of cards. If the image appears out of focus, it might be that the lens has become scratched or clouded and needs replacement, in which case you must send your machine in for service. But it bugs me every day. This message appears when the Read menu is incorrectly selected instead of the Deal menu. Open up the Dealer4 software on the computer, there will be an icon on your desktop, just click it to open and the Main Menu will appear: 1. The major improvement is a Front Display so the machine can deal cards without a connection to a computer. OR. The OCRS uses a video camera and a DSP processor to analyze the image of a card (number and suit), prior to directing it to the correct dealing gate.Primarily designed to be used with plastic Dealing Boards and whilst we recommend the use of these boards as the simplest and fastest way of preparing boards, we are aware the many clubs have stocks of usable closed boards or wallets. Preamble. Construction Dealer 4 is constructed to provide long and reliable operation. The power cord and transformer might have failed. Please check if USB cable is connected to the PC and Dealer4., Power Communication Error: Cannot communicate with Dealer4. We provide a standard software package that can be loaded onto as many computers as you wish and are compatible with Microsoft XP, Vista and Windows 7, 8 and 10.The software provides access to the new Windows version of Big Deal, which we have produced with the blessing of systems original author, Hans van Staveren, this generator is approved by the WBF. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. TCGMerge program will ask where the files to be uploaded are stored. Offers the choice of two double dummy analyzers. Turn the knob CLOCKWISE to increase the clearance. 64-66 of the Dealer4 Software User Manual v1.3. If the error keeps occurring on the same card, check this card carefully for damage. Do I need to send my machine for service? It will take approximately 20 minutes to clean the machine your first time. Quality engineering & design removes the rubber band drive system which plagued and still plagues the reliability of other dealing machines, Robust construction allowing safe movement and storage without the need of expensive and heavy cases, Rollers that clean cards as they are dealt, giving exception card life, whether using paper or plastic cards, Modern optical recognition technology reads the face of standard cards, rather than dated bar code reading which ties you into using special cards, Unique Board Recognition System which ensures that cards are always dealt into the correct board, removing mistakes and reducing the time in checking, Serves the visually impaired players by dealing jumbo print or even braille cards, Supports BRI, BGE, BRE, DUP and PBN file formats, enabling users to draw on external sources of dealing data and/or generation, 5-year warranty, covering all parts and labour, supported by an international network of service technicians. Test this by going to the Maintenance screen (left side), click the check box for Motors On, and note the speed of Motors 1,2,3,4. To deal directly into boards, remove the Dealing Platform and insert the board, then press the start button you can select the function to automatically start dealing when the board is inserted, this is at the foot of the Dealing Screen. 10. The Board number reader uses special bar-coded labels to read the board number. See Manufacturers Maintenance Manual or website for further information and exclusions. Take the dealt cards out and put another deck in the hopper and deal the next hands8. The feed roller and drive rollers will wear out eventually, and you should contact a Service Center to send your machine for service to have the rollers replaced. World's leading retailer of books & supplies for the game of bridge. However some parts can be broken or damaged if the machine is mishandled. To download newer versions of either the software or firmware, go to the Dealer4.com Support tab. The main improvement with the Dealer4+ is the implementation of the Front Display. What options are available to improve my machines performance? Try unplugging the cable from the computer and plug it back in. If not, the machine may have gotten damaged and the right or left metal bracket is bent, causing the board gap to close and become too tight. The following steps can often reduce these problems . Dimension: - 15 inches x 7 inches x 6.5 inches. The first black line on the right of the number must be aligned with N-E divider on the board (click on the picture above to see and enlarged example or click the link below to print the information. Bottle of 91% isopropyl alcohol (better than 70%), Small paintbrush for gently whisking away dust, Clean, soft lint-free towel or white cotton glove. 6. SEE VIDEO BELOW PlayBridgeDealer 4 is the choice of the two largest bridge organizations in the world, namely the Dutch Bridge Federation and the ACBL but it is also widely used by clubs and teaching groups, both small and large, all of whom are looking for reliability and operational efficiency. The machine is very sturdy, has low maintenance requirements, and is extremely reliable. For use with the Dealer4 Dealing machine ONLY. Dealer4. Loosen the camera set screw (tiny Philips screw), Turn the lens VERY SLIGHTLY (1/16 turn) and repeat the Capture and Show, checking to see if the image focus improved, Repeat turning the lens, Capture and Show, until you have a sharp image, Secure the camera set screw and repeat the Capture and Show to ensure that it is still in good sharp focus, Perform an Auto Setup with the spade ten and update parameters. See Manufacturers Maintenance Manual or website for further information and exclusions. Dealing using BOS and Dealer4. A way to test if worn cards is your problem is to try to deal using newer cards. Both the Duplimate Mark IV (bis) and the PlayBridge Dealer4 are fine machines that work well, but with significant differences. The USB cable may have failed. Regular cleaning of the machine is a necessity to maintain good performance and long life. Toll Free: 877-225-1440Venice-Nokomis Club: Installation Made Easy!! The dealing data is just plugged in, using a standard flashdrive and away you go.HighlightsRead the face of standard playing cards (regular and jumbo print)Engineered for reliability, speed and accuracyDeals a random deck in just;5.5 secondsProduces hand records with Deep finesse analysisFor greater flexibility and Deep Finesse analysis we highly recommend the additional use of Deal Master Pro.Produces basic hand records for either print or show on the club's websiteAccepts dealing data from other sources, such as Deal Master Pro and ACBL;Reading hand shuffled decks rather than computer generated hands (simulates hand dealing)The cards do not need to be in order to use the machine,just take them out of the played boards.Offers the choice of two double dummy analyzers.Serves the visually impaired players by dealing Jumbo print or even Braille cards.Technical Specifications:Compatible with Windows XP/Windows/Vista/7/8/10Supports BRI,BGE,BRE,DUP and PBN file formats,enabling users to draw on external sources of dealing data and/or generation.Constructed to provide long and reliable operation, with a stainless steel chassis, direct drive brushless motors, powerful 200MHz DSP processor and full control of card movement to eliminate the production of inaccurate boards.The Optical Card Recognition System (OCRS), removing the need for expensive bar-coded or specially marked cards. Both machines are mechanically the same and offer the same level of reliability and accuracy. 3. Why do I get the error message Board Set Not Empty when I try to deal? Adjust the knob so there is a small (1/16) clearance between the card stack and the walls of the hopper, so the cards are free to move. My new plastic open-up boards are very hard to insert too tight. Rarely, the problem could be a failing motor or similar problem. For correct operation, labels have to be accurately placed in the specific position. Sallie and Marty Dillian (480) 540-8190 or (480) 488-2260 sallie.dillian@reagan.com . Click to reveal Cleaning the lens too often or roughly or with too much liquid can scratch or cloud the lens and cause card recognition errors. If your machine has installed a Board Support Plate with Front Adjuster, use it to adjust the front board pocket gap to reduce the front clearance as in Item d. (see manual listed above). The USB port in the Dealer4 may have failed, either completely or intermittently. This type of problem cannot be corrected by the customer and must be fixed at an authorized service center. Over time, dirt and dust can cause the Dealer4 to malfunction in several different ways. If the card jam problem only happens about once per board set, and you are using plastic cards (especially newer ones), this is fairly typical operation and should get better as the cards get some use and the initial static electricity of the cards reduces. Individual numbers are not sold separately. The Photo times for Photo 1 should be 60-70 if your machine has a single long feed roller, and 70-80 if it has two short feed rollers. If this is the case, the machine will need to be sent to a service center. The error is either in the Power connection or the USB connection see error messages and troubleshooting instructions below. allows the user to control the dealing process and thus deal cards without a PC connected. The Dealer4 requires the use of a computer running the Dealer4 software to deal cards. If you found it useful please consider helping us pay for our dealing machine by denoting any amount at our Go Fund Me Page h. Description. Sometimes a buildup of gunk on the metal mushroom can cause Card Feeding errors. It sometimes happens that the USB port can be damaged by moving the machine, or by the cable being inserted the wrong way, or by the cable being bumped or yanked. More recently manufactured Dealer4s already include some of these options, and some can be installed when your machine is sent in for service. In fact we always recommend that if you are experiencing any problems the first course of action should be to update your software and firmware and then contact us, if the problem persists. These are only sold as a set of 36 labels (#1-36). For example path C:\My Documents\PROJECT\AD1212\Sample\testp\screens.pbn has 56 characters. The parts under the plastic top cover (the optical sensors and eight green rollers). On the Deal screen, near the bottom, there is a check box to Automatically start dealing when a board is inserted. After almost a year of use, I returned the Duplimate under its warranty, and obtained a Dealer4. Software . Try rebooting the computer. PlayBridgeDealer 4 is the choice of the two largest bridge organizations in the world, namely the Dutch Bridge Federation and the ACBL but it is also widely used by clubs and teaching groups, both small and large, all of whom are looking for reliability and operational efficiency. This dust drops off as the cards move through the machine and causes problems with the Dealer4 optics. You should treat the camera like you would treat quality photography equipment. At any rate, you will find useful information here to help you take proper care of your machine and keep it operating well. The first thing to check is if the reported error is accurate or not. Just insert the cards you have just played as guided by the tablet screen This gap may become knocked out of adjustment if the machine is dropped or bumped, such as during transport. Our Unit, which has perhaps 7 small games a week (3 to 6 tables) wishes to buy a dealing machine so we can play in the Common Game (and for other reasons as well). If cards settle in their pockets and then slide into the adjacent pocket, adjust the board pocket gap to reduce or eliminate the clearance between the bottom of the metal dividers and the top of the plastic boards (see the Dealer4 Maintenance Adjusting and Cleaning Manual 1v1 , p.30 and 31). Connect the machine to power and the computer. It's hard to prescribe a cleaning schedule because a lot depends on the condition of the cards being used, and how many boards per week are made. Bridge Buddy will provide personal service to help you set up Dealer 4 and the Common game. Clean the photo interrupters by blowing them with compressed air while brushing them with a soft brush. Pamphlets. There should be no gap between the green rollers (i.e. To deal, you would then press the button on the front of the machine to begin dealing each board. The computers USB port may not be working. There is paper dust on the card edges from cutting, and the cards are often given a light coating of talc at the factory to keep them from sticking together. The second most common problem is when the camera lens and optical sensors become obscured by dust and can no longer read the card faces consistently. Bridge Composer - recommended. Call Jim at 941-488-0799! Find all of the duplicate bridge supplies you need from Baron Barclay to help you get started. If none of the above resolves the problem, you may wish to contact a Service Center to send your machine for service. Locks (comes with 2 keys). How long can I expect my Dealer4 or Dealer4+ to last? The best approach is if the Dealer4 cables can be plugged in and never moved or unplugged, and the cables routed so that they cant be bumped into, but this is not always possible. What is the warranty on the Dealer4 and Dealer4+? Hard side aluminum carrying case with padded interior. 1. To download a newer version of the firmware, go to the Dealer4.com Support tab. The PlayBridge Dealer4 card dealing machine has the latest technology which enables it to not only read cards without barcodes (including Jumbo Index cards), but also read codes on the front edge of the board to check the board number being dealt. If your area seems very bright, try operating the machine under more dim lighting conditions, or just place a cloth or paper or something over the plastic top cover. We recommend using the latest PC Software (version 4.82 as of October 2019) the version you are currently using is shown in the lower left hand corner of the screen when you run the program. FRAM.txt file will be created in the C:\Dealer4_Data directory. The camera is black plastic and located underneath the card feed hopper on the right towards the back of the machine, with the lens facing up. Turn the knob CLOCKWISE to increase the clearance. Check the Disable Board Switch box on the Maintenance screen. Used machines are fairly rare, as they seem to last forever and owners tend to keep them. Manufacturers Warranty: If you maintain the machine as outlined in the Maintenance Manual, any necessary repairs that may occur within 5 . Click here for ManualImportant: Sign up for our newsletter and receive free weekly bridge hands! We also recommend downloading and perusing at least these two manuals Dealer4 Software User Manual v1.4 and Dealer4 Maintenance Adjusting and Cleaning Manual v1.1. To download the Dealer4 manual please click here. We now have two versions of our machine, the standard Dealer4 which needs to be connected to a computer during the dealing process and Dealer4+ which has its own memory and touch screen technology. There is the Duplimate Mark IV, the Duplimate Sorter, the PlayBridgeDealer4, and the PlayBridge4 Plus Dealing Machine. Check that the feed roller motor is working properly. Please try to the following before contacting a service center: Dealer4ServiceCenter.com(this website)Provides information about care and maintenance, how and what the customer should clean to keep the machine in good working order, operating tips, answers to frequently asked questions (including troubleshooting advice), and obtaining recurring or repair service. Copyright 2023 Baron Barclay Bridge Supply. For boards with this problem, see if this happens just with boards of a particular color, and then add a small piece of black electrical tape on the bottom of each board at the appropriate spot where the sensor is located. About PlayBridgeDealer 4+Things just got better!The latest machine does not need to be connected to a computer during the dealing process. This type of problem cannot be corrected by the customer and must be fixed at an authorized service center. New cards often cause this problem. Using stainless steel as main chassis material provides robust and good looking construction. The weight of the second deck keeps pressure against the feed roller so it can grab the card. Dealer4 needs to be connected to the computer, via the USB lead, during the whole dealing process2. On the left side of the Maintenance screen, click and unclick the check boxes for Gate 1, Gate 2, Gate 3, and see that the wire gates move crisply up and down. Open the software and click on File and a drop down menu appears, select New3. Check the condition of the green driving rollers, especially the first pair (furthest to the right). You may also wish to send a private message to to request him or her to edit or remove the . Dealer 4 is the most sophisticated dealing machine in the world. The camera lens is clear plastic and can be damaged by harsh chemicals and/or finger oils and hand lotion. Dealer4+ needs to be connected to the computer, via the USB lead, to generate deals and hand records - Follow items 1 and 2 of PlayBridgeDealer4 (above) 2. More troublesome, and more rare, are recurring errors of this type when entering the Deal or Maintenance screen, preventing any machine operation. Select one of the four primary deal types (any here except .dge), and b. click Save . If not, the machine may have gotten damaged and the right or left metal bracket is bent, causing the board gap to close and become too tight. This website is an informational aid to assist you in: Routine care and cleaning of your PlayBridge Dealer4 machine, Obtaining servicing of your PlayBridge Dealer4 machine which is recommended after 50,000 deals or 3 years of service, Finding the location Read More . First check that the plastic board (or Dealing Platform) is fully inserted please try to push it into the machine as far as possible. Carrying Case for PlayBridge . As of March 2020, version 3.50 is current. Our Unit, which has perhaps 7 small games a week (3 to 6 tables) wishes to buy a dealing machine so we can play in the Common Game (and for other reasons as well). All Rights Reserved. IMPORTANT: Please read and familiarize yourself with ALL the following instructions BEFORE attempting to clean your dealing machine. Typical settings are: Check if your cards are worn this can be a problem particularly with older plastic cards, where specks of ink flake off the cards so the machine cannot read them. Exit the Read menu and select the Deal menu instead. 10. We recommend having your machine serviced by your nearest Service Center at least every 3 years or every 50,000 deals, whichever comes first. You may also apply light finger pressure to the top of the card stack, but this is usually unnecessary. below. They should be clean and there should be no gap between the rollers (i.e. Use the compressed air sparingly a little goes a long way. The Card Width Adjustment, i.e. 5. Alternately, you can run the Dealer4 program, navigate to the Maintenance screen, and you will find the Serial Number near the upper left of the screen. 2. This version changes the gate operation to help the cards to fall properly. If you are brave and want to try adjusting the focus yourself, try the following: If none of the above resolves the problem, contact a Service Center to send your machine for service.
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