My Olson last year bought a s15 r theough gearbest and it quit work in less than a month after he received it ,he tried numerous times going through gearbest customer service to see about returning his for warranty and his email went unanswered,so he just forgot about the warranty and . They will not respond. Been looking for a owb that could handle pistol with o light! In the USA the warrior mini 1 and the m2r warrior have been recalled. Reviewed in the United States on February 1, 2023. 3 months to get a refund.. Its bottom is magnetic, so you can hang it from any iron surface too. But mine died. Contact them at 1-800-842-8842 or via our Customer Service form. Don't waste your money. It comes with a built-in battery and MCA adapter for charging. Im in Canada, for the record. Now they are making me jump through hoops to get a replacement for a $300 flashlight. Available Monday to Friday from 8:30am through 5:30pm EST, our Customer Service team is based in the United States. It seems like a big company to not have reachable customer service. I wonder how they can send out supposedly new Headlamps when this item is back ordered until 12-30-22. Total time from when I put the broken lights in the mail to when I had the new replacements was around two weeks. The website mostly works most of the time, but could still use some polish. A good value for the price! Unable to add item to List. Click for more. Our Customer Service department is available Monday through Friday from 8:30am-5:00pm EST (excluding major holidays). All of the lights worked fine until about three months ago, when I noticed one of the S30s had developed a big parasitic drain issue. They put me in contact with their sales liaison who put me in contact with a repairman. It is heavy duty construction. Hi all i just wanted to give a quick post about my experience with olight warranty/repair customer service. Nitecore 14500 - Won't Fit In 14500 Flashlights, Interest Thread: HDS Stainless Steel CLICKY. The past year or so, they seem to have stepped up their game. But, the fact that there are thousands of satisfied customers raving about Olight products is reassuring. The web site is terrible. This review will also look at customer ratings, promotions, and more, to help you decide if their products are worth buying. The Warrior Mini 2 EDC Tactical Light comes in black and tan color options and is normally sold for $89.95. If you are on the fence because of some derogatory meme or clearly biased article you read, do yourself a favor and at least TRY them out! I took the other, never used S30 out of the package and it worked fine until about a week later when the switch failed. Reviewed in the United States on February 9, 2023. They used to have a phone number, but no longer, email only now.I will never buy another of anything from them. This does not include obvious user wear or extreme damage. Items returned after the 30-day trial are subject to the following re-stocking fees: To receive a RMA# for a return, please call 1-800-842-8848 to speak to our Customer Service department. Had a issue with one of my obulbs so sent it back and it was returned within a week fixed. It would run down fully charged nitecore, samsung, and panasonic batteries in two or three days to the point where the protection would kick in and shut down the battery. Were independently supported by our readers and we may earn a commission when you buy through our links. A small problem was quickly resolved. Official OLIGHT online store. You must log in or register to reply here. If youre interested in learning more about Olights charitable efforts, like the 500 Obulbs that were donated to Shriners Hospitals for Children in the US, be sure to take a look at the brands donations tab. Interesting that they honored the warranty even though you bought it from an unauthorized dealer in gearbest. This year Olight provided emergency relief to snow-covered areas in Texas by donating 4,513 flashlights (worth a whopping $88,747!). I absolutely LOVE Olight! This Olight Flashlight review will take a look at the brands bestselling products. There is a supposed number I found online but it is a dead number, probably just created for looks, I reckon. It is usually priced at $64.95, but is on sale now for $45.47. Attempts: Email to contact@olightstore.com, CS email on their main website. Sent me another replacement battery, it also did not work. Returned items must be in the same condition and the original packaging. The S1R Baton II EDC Light has a three-light indicator so you can easily check your battery levels. Assuming your trying to contact Olight World which is based in Georgia USA? Expensive, yes. Very comfortable to wear on waist with contoured sides. The Array 2S Headlamp is regularly priced at $79.95 and is currently on sale for $67.96. We are Outdoors-men, Sportsmen, Veterans, and DIY go-getters we are you Olight Flashlight Reviews: What Do Customers Think? All of the lights worked fine until about three months ago, when I noticed one of the S30's had developed a big parasitic drain issue. The brands customers applaud it for high-quality products that live up to the price, comfortable, adaptable designs, longevity, frequency of sales, quick shipping, and helpful customer service. I've found that to be much quicker. NO Customer Service! *Accessories such as pocket clips, holsters, filters, and lanyards are not covered under our warranty. We are Outdoors-men, Sportsmen, Veterans, and DIY go-getters we are you Companies can ask for reviews via automatic invitations. It's really annoying to navigate, and just doesn't work properly. Theyd be happy to help you out. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. There was an error retrieving your Wish Lists. We use dedicated people and clever technology to safeguard our platform. Customer Support: Surefire M340C - Has anyone heard of any fakes? What's your 2023 edc?! Has anyone successfully contacted Olight customer service? Holds it nice and tight. 800.842.8848 or email us, Available Monday through Friday from 9am through 4:30pm EST (excluding major holidays), Our warranty covers OttLite bulbs for 1 year from the date of purchase and OttLite lamps and accessories for 2 years from the date of purchase, with the exception for damages resulting from the use of the product for any purpose other than its intended use. ($), Shipping cost: Olight flashlights are made and manufactured in China. Let us know. You'd better just hope everything is exactly . We are a global technology-driven lighting company filled with dedicated people who want to provide the best for our customers. Olight is a brand that provides high-quality illumination devices. The Olight flashlight mission is to put the Olight in as many peoples hands as possible because they believe no one should be left in the dark. Does not work. One did not work. I also had very satisfactory service with a troublesome S30 that I bought from one of our BLF advertisers. And last November I bought a couple of the S1 s and last week one of them quit working so I called olight warranty service here in the US in Geaorgia,and us to merge service rep Sean asked what was wrong I told him and he immediately gave me a rma with out any questions ,that was on Monday so I mailed both light OUT ON Tuesday and yesterday I recived and email from olight customer service asking if it was okay to replace the s15 with a sca since the s15 was discontinued.Wow that quick ,no hassles to me i think that is excellent and deserves some recignition. The technology has been around now for more than a decade and this thing is no brighter than LED torches you can find on ebay for $12. Very happy! I've e-mailed the given address and have not heard back from the company. ($). My order was promptly delivered with spot on communication throughout. I will NOT buy anything from them again! I've called the listed phone number, which goes to a recording that gives an e-mail address. During the last big sale, I was waiting on one of my orders and when looking at the tracking I noticed that it stated it was delivered in a different state. Good thing about the mainline brands is that the customer service, not to mention the overall quality, pays for itself! Well it was the easiest and fastest warranty service I have compared to nitecire for example,I sent a mt10a which I sent over 8 weeks ago and it was repaired but iam still waiting to return from China. I have tried to contact Olight and can get no response. From now on, PELICAN flashlights only for me. From theObulb MCto theOlight Odin, there is a flashlight for every and any occasion. In the next section of this Olight Flashlight review well be looking at some highlights of the brand. Nice products but the website is terrible and doesn't work properly. There's absolutely no other way to contact them! If you are not satisfied with your purchase for any reason within 30 days of purchase, you can return your product for a full refund minus the shipping & handling. It is also interesting that I found the lens cover under the Headlamp's body instead of stuck to the lens. Sometimes will charge back up, sometimes will not. Like all Olight products, it is also waterproof to withstand the elements. The customer service was great via chat and I love the tactical look of the wml. 2023 Trustpilot, Inc. All rights reserved. I purchased some items during the flash sale. During the rare times you're having problems, we want make sure the warranty process is as easy as possible for you. The Warrior Mini 2 EDC Tactical Light is a hand-held flashlight with 1750 lumens and a 45-day lasting power! This RMA# is required for all returns to OttLite Technologies or a 25% re-stocking fee will apply. Fits pistol firmly and securely. Received a defective new Marauder 2 light from Olight online store. Never be afraid of the dark again and let the brilliant light from Olight products illuminate your world. Each tune was like pulling teeth just to get ahold of anyone. At only 63mm long it is light and portable, but has a powerful 1000 lumen output and 145 metre throw. At only 2.4 long it is very lightweight and portable, and has a textured exterior for easy grip. Ordered baton pro3. The brand designs highly innovative illuminating technology that can be used for a variety of purposes. Olight has very good customer service. This flashlight not only has a 560 metre throw distance and powerful 2500 lumen output, it is so durable that you can use it to break through glass (when you need to). Contact Phone 0755-81452608 (extension 8506) / Email contact@olightworld.com Zip 518103 Olight USA Address: 7951 Angleton Ct. STE B, Lorton, VA, United States 22079 Email: cs@olightstore.com Olight Germany Address: Max-Planck-Strae 7, 65719 Hofheim am Taunus /Deutschland Phone: +49 (0)61227768553 Email: kontakt@olightstore.de Olight Australia Again, I use their lights EVERY DAY without issues and they work EXCELLENT! Customer service is absolutely shockingly bad, ie, completely non-existent! I bought a couple of S15Rs and S30s from Gearbest when they were having the big clearance sale last year. Who knows. I DO NOT TRUST THIS COMPANY !!! On Amazon Olight received even more praise for the quality of the rechargeable Baton 3 flashlight, as one customer declared it the best light for the money: This is my 6th olight. But no, they sent me the same one back. Bought 4 flashlights on one of their sales. Designed with law enforcement and search and rescue teams in mind, this flashlight offers reliable lighting that you can adjust to a high or low output. The best part about having reviews that are not on the website, you get to know that its a pretty decent one, Powered by Discourse, best viewed with JavaScript enabled. Blamed me somehow. All returns need to be pre-approved by our Customer Service team and you will need to have a receipt for proof of purchase. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When the battery needs to be recharged the flashlight will vibrate gently to alert you. All returns will be assigned a Return Merchandise Authorization (RMA) number. I know alot of people were understandably scarred away when a couple of their lights resulted in people getting hurt due to the light being on high mode in their pockets and lights combusting due to use of improper batteries by the consumer. You leave a phone Nr, but never get a call back! As this Olight Flashlight review previously mentioned, only 2% of the brands thousands of reviews are negative. He loves them. Impressively, Olight customer reviews on sites like Trustpilot give the brand an astounding 4.6/5 stars. Light up your life even in the darkest of times with an Olight flashlight. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. Your experience matters. The Baldr Pro R Tactical Light boasts 1350 Lumens and can illuminate as much as 200 metres ahead. One customer complimented the brand on its delivery and service, saying, Bought a few items now and each one is well made and an absolute bargain. I dont mind paying for quality. Olight designed this light for easy charging. It also analyzed reviews to verify trustworthiness. You can use the lights mode selector ring to use either white light, a GL beam, or a combination of the two. Olightstore offers the following services: Online Store Police Equipment Outdoor Living LED Lighting Military Gear Business Details This is a multi-location business. They had a bit of a rough patch briefly around Christmas 2018 if I recall correctly, but other than that they have always been very good. Reply I got the new lights in the full retail package by the end of that week. OLIGHT's Official Website. Customer service has been great, I had a defective item and they are in the process of replacing it. Typically, items are no longer under warranty after 5 years of purchase, but we are glad to offer you a discount to reorder a new light at your local online Olightstore (Applies to the online mall only). I've called the listed phone number, which goes to a recording that gives an e-mail address. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you are looking for the closest Olight store near you, go to the Store Locator section of the site and search. Im I low voltage technician and use them daily. I'll shop elsewhere. You dont need international shipping if Olight has a store in your country, they may have a massive following in the US, but the US isnt the whole world. Same here. Here are 8 tips for writing great reviews. They have 1000 lumen strength and can illuminate up to 140 metres ahead of you. I do like their flashlights products and have a few WPM Lights but I bought them from other vendor sites. Claim your profile to access Trustpilots free business tools and connect with customers. Very poor experience.Do NOT buy from Olight - you will be disappointed like me. thanks for sharing, not the first positive I hear. It can brighten your surroundings up to 220 metres away. Yes, Olight has official websites in many countries. They sent me an RMA number the next day and I sent the lights to a service center in the good old USA. Return the product to Olight and we will replace or repair it. This small-but-mighty machine is made with everyday and emergency use in mind. There are Olight shipping delays due to Covid-19, and the brand asks for understanding. Looking for a cute, durable light for your family? Olight will provide order and product guarantee, contact us if you have any problems. the very next day, my package was delivered. The Olight Obulb MCs Motion Sensor Lamp can glow in seven colors and is made for easy everyday use, outside and indoors. On the back there is a red tail light so you will safely stand out to drivers or other pedestrians. If you search Olight shipping time 2020, the results show shipping could take up to 2 weeks. I am not alone then!!! Definitely will be buying more from olight.. Though one of the products arrived, they've missed an item from my order and simply WILL NOT respond to any email or anything. OLIGHT's Official Website. It also has a bezel and a reversible clip so that you can easily switch up the flashlights position depending on your needs. Just wanted to comment on Olights customer service . With over 2,600 reviews, the majority are overwhelmingly positive, with less than 2% considered negative. Ive had other lights break and got no response. Great selection of high quality LED flashlights, 5 years warranty. Theyd be happy to help you out. Simply place the magnetic USB charging cable on the port and it will charge automatically! For the full collection, visit their website, Olightstore.com. This item holds exactly what it needs to. The Olight Baton 3 Rechargeable Flashlight is another tiny light made with everyday use in mind. Ordered what I wanted and it came in couple days. I used to have issues with customer service in the past and shipping taking forever. So, fear not. Save my name, email, and website in this browser for the next time I comment. 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